Our support

We will be at your side

at each stage of your project

Tailor-made audits and guidance

We work closely with you for each of your computerised ticketing, access control or energy optimisation projects. We guide you in choosing the solution and equipment best suited to your aims and your technical and environmental constraints.

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Support throughout the entire project

Our technical teams support you in France and abroad. They coordinate the necessary people and make sure that your project is set up without undue delay. Their experience and capacity to adapt ensure you reactivity and effectiveness when faced with possible difficulties in your project.

Staff training

Having made sure that your project is technically correctly implemented, Elisath’s project manager will provide the necessary training to the named operators and administrators within your company. All of your trained staff members will receive an instruction manual.

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Help for launch on the D-day

On the D-day, we will be by your side to support you in using the software solution set up and to ensure that your activity gets off to a good start with, where appropriate, the new equipment installed.

Technical assistance 7 days a week

Hotline Seven Days a Week

Our hotline is accessible to assist your staff seven days a week, 365 days a year, from 8:00 a.m. to 10:00 p.m. Our capacity to telecontrol our software solutions ables us to quickly solve the most often encountered problems.

On-site Intervention

Our engineers and technicians cover all of France for any troubleshooting or any maintenance operations, as do our partners abroad.

Dedicated Customer Area

Your dedicated customer area enables you to order, download software updates, ask your questions on an information exchanging platform, enrol in training sessions or access your maintenance history at any time.

Professional Training

You will be offered distance learning training sessions throughout the year to allow you to train new operators.