We work closely with you for each of your computerised ticketing, access control or energy optimisation projects. We guide you in choosing the solution and equipment best suited to your aims and your technical and environmental constraints.
We will be at your side
at each stage of your project
Tailor-made audits and guidance
Support throughout the entire project
Our technical teams support you in France and abroad. They coordinate the necessary people and make sure that your project is set up without undue delay. Their experience and capacity to adapt ensure you reactivity and effectiveness when faced with possible difficulties in your project.
Having made sure that your project is technically correctly implemented, Elisath’s project manager will provide the necessary training to the named operators and administrators within your company. All of your trained staff members will receive an instruction manual.
Help for launch on the D-day
On the D-day, we will be by your side to support you in using the software solution set up and to ensure that your activity gets off to a good start with, where appropriate, the new equipment installed.
Technical assistance 7 days a week
Hotline Seven Days a Week
Our hotline is accessible to assist your staff seven days a week, 365 days a year, from 8:00 a.m. to 10:00 p.m. Our capacity to telecontrol our software solutions ables us to quickly solve the most often encountered problems.
Our engineers and technicians cover all of France for any troubleshooting or any maintenance operations, as do our partners abroad.
Dedicated Customer Area
Your dedicated customer area enables you to order, download software updates, ask your questions on an information exchanging platform, enrol in training sessions or access your maintenance history at any time.
You will be offered distance learning training sessions throughout the year to allow you to train new operators.